ServiceDesk Plus | On-premises

1. Users can now submit requests for approvals. 2. Task comments now support @mentions. 3. Solution descriptions now support inline and embedded videos.

1. In the Add Request form, you can now populate the Assets field by scanning an asset's QR code, barcode, or RFID tag. 2. When a request is moved to on-hold, you can now select a status and schedule it to be applied automatically. 3. The following values are now retained after you log out: * Filters (across all modules) * Last scanned by (Scan Assets page) * Settings-launch request Screen by Default * Image upload quality * Show description by default

Introducing ASWebAuthentication support to strengthen SAML authentication and Azure pre-authentication, ensuring compliance with Conditional Access policies.

1. Users can now scan and upload documents as attachments. 2. The task list does not refresh when the task filter is changed. This is now fixed.

Applicable from ServiceDesk Plus 15200 1. Task comments are enhanced. 2. The following enhancements are introduced in Checklists: * The Last Updated By information is now displayed for each checklist item. * Descriptions are now displayed for each fields in checklist items.

1. Problems module is now supported from SDP 14500. 2. You can now manage problems with options to add using templates, edit, view, list, delete, mark as Known Error, and close. 3. The following functionalities are now supported: *Analysis: Add, edit, and view problem analysis *Solutions: View solutions *Tasks: Add, edit, view, and delete tasks *Worklogs: Add, edit, view, and delete worklogs *Conversations: Track discussions related to problems *History: View complete problem history.

1. Added bulk approval actions (Approve/Reject) and approval list pagination support. (SDP-14900). 2. Enabled approval workflows for Purchase Requests and Purchase Orders. (SDP-14980) 3. Introduced support for Release approval processes. (SDP-14000) 4. Added Schedule End Time and Change Type to the Change List screen. 5. Included Asset Owner Name in the Asset List for better visibility. 6. Added “Go to Edit Request” support to allow editing mandatory fields during request closure.

Our app now works seamlessly on iOS 26 devices.

1. Dynamic Fonts & VoiceOver Support – Seamless accessibility with adaptive fonts and VoiceOver integration across the entire app. 2. Release Notes in Settings – Access detailed update information directly from the Settings screen.

Enhancements in Assets module supported from 15100: 1. Product-Type Asset Filters: Filter assets by product type for faster access in the Assets list view. 2. Bulk Asset Edit: Select and update multiple assets simultaneously by long-pressing the asset cards. 3. Dynamic Asset Forms: Forms now adapt automatically based on product type during edits. Worklog: 1. Worklog Templates: Technicians can now select templates to quickly log their work as needed. Attachments: 1. Image Upload Quality: For better storage and performance control, Choose image quality — Original, High, Medium, or Low in the Settings screen. Change: 1. In the Change Stage, the Downtime field has been updated and renamed to Deployment Details for better clarity. This enhancement is supported from build 14970.

We’ve made some exciting updates to enhance your experience: 1. Set Your Default Portal: Personalize your journey by choosing your preferred portal as your default landing page—get where you need to go, faster. 2. Bulk Attachment Downloads: Save time with our new bulk download feature—grab all your attachments in one tap. 3. Email Signature Support: Craft more polished replies with custom email signatures, adding a professional touch to every message.

1. Cancel request option has been added in the Request module for both Requesters and Technicians. 2. Logged-in users can now mention other users and technicians while adding or editing notes.

This version supports task additional fields starting from build number 14500.

1. Added the ability for users to sort requests by their "Due by date". 2. General fixes and stability enhancements.

This version compatible with server build 14900 for improved performance and seamless functionality.

1. Added filter support for Announcements. 2. Announcements are displayed as follows (consistent with the web version): Requester login: Only active announcements are shown. Technician login: View all announcements (Active, Inactive, Future) with a 'Show All' button.

Azure Pre-Authentication supported from build 14850.

1. Added the ability to retrieve the server URL by scanning a QR code directly from the Server URL page. 2. General fixes and stability improvements.

1. Starting with v6.0, mobile apps will function only from SDP build 14000 or higher. 2. Security enhancements.

The application UI has been revamped for a better user experience. Home : 1) Global Search: Users can search for Requests, Solutions, and Announcements across portals using the global search. 2) Add requests from Home Screen. 3) Announcements with recent announcements and "View More" button. 4) My Pending Request Approvals and My Pending Change Approvals with their summary are displayed in Home. 5) Request List View Customisation : Users can customise two request fields in the request list view. Request : 1) Bulk pickup, assign, close, and delete options added. in request list view. 2) Work log timer: Create a work log timer from the request details view. 3) Added Resolution field in Add/Edit Request Form. 4) Forward a request to another user. 5) View request approvals from within the request details page. 6) Requester’s profile picture is displayed in the requests list view. Approvals : 1) Need Clarification for Approvals: Request more clarification on an approval when approving/rejecting approvals. 2) Added Approvers tab in the request/changes approval details page. Work log : 1) Work log additional fields: Include work log additional fields when creating or editing a work log. Task : 1) Task Templates: Configure predefined task templates to help users create tasks instantly. 2) Task Comments: Add or reply to task comments using the mobile app. Asset : 1) Scan asset/workstation using RFID devices. Currently, only the Zebra's RFID device is supported. 2) Asset scan count has been increased to 25. General : 1) Dark/Light theme support. 2) In-App Rating & In-App Feedback iOS Widgets support: The iOS widget now supports the following entities: 1) Approval summary. 2) Requests View (All requests, My open requests, Unassigned Requests). 3) Approvals (My Pending request approvals, My Pending change approvals).

FAFR Support: While creating or editing requests from ServiceDesk Plus mobile app, Administrators can allow field and form rules to be executed by toggling ON Enable Field and Form Rules for Mobile App option under Admin > Templates & Forms > Field and Form Rules. On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix. Scripts cannot be executed via Field and Forms Rules for requests created or edited via mobile app. This feature supported from server build 14501.

1. We have provided search option on Approvals list page using approval's title,id and requester name. 2. Photo library items are now sorted by recently added items.

1. Supported Multi-Factor Authentication from SDP Build 14500. 2. Introduced UAT and Release stages in Change Module from SDP Build 14500. 3. Minor Bug Fixes and Feature Enhancements.

Request filters & reply request API's, have been migrated to V3 in iPad app.

Chat module API migrated from v1 to v3 (from server build 14300).